PREPARATION

- Normally order is shipped out within 1~7 business days after payment accepted excluding weekend and holidays. It may be faster and later according to product stock status, manufacturing issues or any other reasons.
  If your order was made before weekend, shipping will be possible after weekend. 

- Shipping can be delayed for 1~2 weeks during busy season (Korean holidays, Christmas & new year season, etc) and due to order rush.

- If any pre-order item is included in the order, all the items will be shipped after the pre-order item will be released.
  Please check Release date of pre-order items. 

- In case of items in Cosmetic and Food categories, we do stock items to each partner Company after we get orders from buyers in order to get newly-made NEW & FRESH items.
   So please kindly understand delay.
   Usually we do need 3~7 days of preparation time for items in Cosmetic, Food categories.

- Shipment notification of package would be emailed to customer's kpopmonster account email after dispatched.

- If you need to change your address or product or cancel the product,
  please use CONTACT US - EXPRESS CS under the website within 12 hours after payment accepted.
  then we will be able to deal with the service quickly.
  Unrelated questions can be delayed.


- If you need other quesetion,
  Please use CONTACT US - CUSTOMER SERVICE under the website, or contact help@kpopmonster.com 

- Messages at the order page would be missed easily. Please do not send message through order page but send email to help@kpopmonster.com if any order issues. CS team will answer you ASAP.




PACKING

- Products are packed in bubble wraps and hard paper box or bubble padded envelope basically.

- Small package and K-Packet have 2 kg limitation per parcel so products can be packed in several parcels.

- Poster(s) can be packed in a hard poster tube only.
In some cases, some posters may be shipped in our own tube instead of the original box. The reason for doing this is to reduce the buyer's shipping costs.

- Depending on the size of the some items, it is possible that only the item may be shipped separately. (This is because of the shipping rules of the Korean post office.). 
But please understand that we are trying to send items in one package whenever possible.

- We will ship the ordered CD and the poster in one box whenever possible, unless it’s not oversized as per shipping standard in Korea.




SHIPPING & TRACKING

.

- We ship to worldwide.
Shipping location is SOUTH KOREA.

- Kpopmonster offers multiple shipping options to customers, all of which are efficient and reliable.
Shipping charge is based on destination country, total package weight, product size, poster option, etc.

- If the parcel's weight is over 2kg, there is no opportunity to select the Standard Shipping (Small Packet), Registered Small Packet & K-Packet as a shipping method since they have weight limitation. 
AIR PARCEL, EMS & EMS PRIMIUM  will appear as a available shipping method for the weight over 2kg
.

- The shipping to some countries may be delayed since it take a route via Russia.
(such as Azerbaijan, Armenia, Moldova, Kazakhstan, Kyrgyzstan, Ukraine, Tajikistan,  Turkmenistan, Lithuania, Belarus)
In this case it has the different destination country and zip code at the tracking status but the parcel is sent to the correct shipping address. Please don't worry about it.


- In some regions, like the Philipines and Middle East countries, postal service does not deliver the package to your doorstep.
  If the package does not arrive in time, please check with your local post office and claim your package.
  You might need to visit the post office and pick up the parcel for yourself.


- For the shipment to a Middle East country, it is also recommended that you leave your P.O Box number in your shipping address.
   It is more likely that they will inform you of the package's arrival when it arrives at the local post office.


- The postal service sometimes does not deliver the package and keep it at the post office if the recipient is absent at the moment of delivery. If the package does not arrive in timely manner, please check the local post office before they return your package back to us.


1. Small Packet Air Mail (Standard Shipping)

- Not Traceable. No Tracking Number.

- Common mail delivery by local post office at destination country thus sender (kpopmonster) cannot know where the shipment is until customer will receive it.

- It normally may take 10 to 45 business days to deliver to other regions after dispatched and take longer due to the local postal service circumstances at destination country.

- Sender (Kpopmonster) is not responsible for any damage or lost of small package during delivery after shipped because it it non-traceable as well as not covered by insurance.



2. Registered Small Packet

- Traceable Type Small Packet Air Mail. With Tracking Number (LK*********KR, RE*********KR, LI*********KR).

- Tracking Site; https://www.17track.net/en

- It normally may take 13 to 45 business days to deliver to other regions after dispatched and take longer due to the local postal service circumstances at destination country.

- Sender (Kpopmonster) is not responsible for any damage or lost of small package during delivery after shipped because it it non-traceable as well as not covered by insurance.



3. Air Parcel Post

- Traceable Type Small Packet Air Mail. With Tracking Number (LK*********KR, RE*********KR, LI*********KR).

- Tracking Site; https://www.17track.net/en

- It normally may take 7 to 21 business days to deliver to other regions after dispatched and take longer due to the local postal service circumstances at destination country.



4. K-Packet

- Traceable Type Small Packet Air Mail. With Tracking Number (LK*********KR, RE*********KR, LI*********KR).

- Tracking Site; https://www.17track.net/en

- Shipment notification is emailed including tracking number to customer's kpopmonster account email after the package is dispatched. Tracking for shipment is available from the next business day of shipping.

- It takes time tracking result update for K-Packet shipment than other express service.

- It normally takes 10 to 24 business days to deliver to other regions after dispatched and can take longer due to the local postal service circumstances at destination country (take more than 60 days to some areas sometimes).

- Normally faster than non-traceable small packet air mail in most of countries.

- K-Packet is traceable but package is delivered to reception, PO Box or postage lockers. Delivery to recipient is not mandatory thus customer should check reception or lockers by himself according to tracking result.

- Sender (Kpopmonster) is not responsible for any damage or lost of K-Packet shipment during delivery after shipped though it is traceable but not covered by insurance.



5. EMS (International Express Mail)

- Traceable Express Mail. With Tracking Number (EG*********KR or EY*********KR).

- Tracking Site; HTTPS://WWW.17TRACK.NET/EN

- Shipment notification is emailed including tracking number to customer's kpopmonster account email after the package is dispatched. Tracking for shipment is available from the next business day of shipping.

- It normally takes 3 ~ 7 business days to deliver to other regions after dispatched (take more than 20 days to some areas sometimes). Delivery can be delayed more during busy season and due to local postal service circumstance.

- Custom clearance and weekend are not included in delivery period.



6. EMS Premium (UPS)

- Traceable Express Mail. With Tracking Number (UP*********KR).

- Tracking Site; HTTPS://WWW.17TRACK.NET/EN

- EMS Premium shipment is delivered by UPS courier service and available for some a few countries which are not covered by common EMS service.

- Poster would be folded for EMS Premium shipment.

- Shipment notification is emailed including tracking number to customer's kpopmonster account email after the package is dispatched. Tracking for shipment is available from the next business day of shipping.

- It normally takes 3 ~ 10 business days to deliver to other regions after dispatched (take more than 20 days to some areas sometimes). Delivery can be delayed more during busy season and due to local postal service circumstance.

- Custom clearance and weekend are not included in delivery period.



**SHIPPING DELAY ISSUE

1. K-Packet, EMS, EMS Premium (UPS)

- If no one is at delivery address at the time of delivery, shipment will be back to postal service or return to sender. Customer should check tracking result time to time and try not to miss delivery of package. Though shipment will be returned to us due to absence of addressee, insufficient/wrong address, non-reclaim, etc., we are not liable to refund initial shipping cost and handling charge for its return. Delivery can be delayed during busy seasons like Christmas and New year and delay is not compensated during this season.

- Investigation request for EMS Premium and EMS shipments is available after 10 business days from shipped date. Customer should send email to help@kpopmonster.com for its request after a certain period.

- Investigation request for K-Packet is available after 40 business days from shipped date. Customer should send email to help@kpopmonster.com for its request after a certain period.

- For K-Packet, delivery itself can be delayed and tracking update would be slower for some countries such as Australia, Canada, China, Philippiness, Spain, Brazil, Mexico, Argentina, Chile, etc.



2. Small Packet Air Mail

- Normal delivery period of small package is 10 ~ 40 business days from shipped date but it is just estimated period from out experience for years and it can be faster or later due to local postal circumstances or other reasons.

- Investigation request for small packet air mail shipment is available after 40 business days from shipped date. Customer should send email to help@kpopmonster.com for its request after a certain period.

- It may take a few weeks to months because it is non-traceabke shipment. Kpopmonster is not responsible for any lost or damage of small package but request investigation for service as a sincere seller.

- Please note that delivery of small package may take more than 60 days due to local circumstances or natural disaster such as strike, heavy rain or snow, and many other reasons.





Custom Tax

- Product price at kpopmonster.com is including tax but sometimes the customs at destination country charges additional tax for the shipment.

We are not responsible for any customs fees once the items have shipped. 

*Nevertheless We always mention products as "gift" and low prices on custom declaration sheet attached on the package to avoid customs issues.

Please note that we cannot invervene custom issues in other countries but just issue an undervalued invoice to make shipment release easier. If custom tax is charged at the destination country, it should be paid by recipient.