Returns and Cancellations Policy

Return Policy

- Please note that we are not able accept returns of any opened items.
  No refund or replacement can be provided for any item that has been opened (taken out of the original manufacturer's plastic wrap).

- Before returning any item, please make sure contacting us to help@kpopmonster.com


- You may return any item in original condition that has not been opened (taken out of the original manufacturer's plastic wrap) for a refund if it is returned to us within 14 days of delivery.
Upon receiving it back, we'll provide you with a refund for the item price through the payment method you selected when placing the order.
In case of our error or manufacturer defects, we will make a compensation according to the defects, and also reimburse you for the return postage (standard shipping method only) in case return of item is essential.

- And if items return to us from buyer's country due to wrong shipping address or unclaimed case, we will refund item price only and if buyers want us to ship items back again, buyers need to pay shipping cost again.
In case article is lost due to wrong shipping address, buyers need to pay for whole price again if he or she wants to receive the order and refund is not available.

 

Order cancellation

All orders can be cancelled until they are warpped.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.
Once the packaging and shipping process has started, it can no longer be cancelled.
Cancellation or change after order may result in additional charges depending on the process.

 

Cancellation fee

- If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. 
Once the packaging and shipping process has started, it can no longer be cancelled.

- In some cases, Cancellation or change after order may result in additional charges depending on the process.
Return or cancellation fee is $ 5 per item. We will deduct the return costs from the total amount of refund.



Refunds

- You will receive refund within 3~5 business days.

- You may return any item in original condition that has not been opened (taken out of the original manufacturer's plastic wrap) for a refund if it is informed to us within 10 days of delivery.

- Items that are only presented in pre-order or first-press sales packages may not be included. This CANNOT be a reason for the refund.

- The outer case(sleeve) is to Protect goods.  Minor scratches and discoloration will not be the case for change or return.

- * Please note that we are not able accept returns of any opened items. No refund or replacement can be provided for any item that has been opened (taken out of the original manufacturer's plastic wrap).

- Before returning any item, please make sure contacting us to help@kpopmonster.com

- Upon receiving it back, we'll provide you with a refund for the item price through the payment method you selected when placing the order.

- if items return to us from buyer's country due to wrong shipping address or unclaimed case, we will refund item price only and if buyers want us to ship items back again, buyers need to pay shipping cost again.

- In case article is lost due to wrong shipping address, buyers need to pay for whole price again if he or she wants to receive the order and refund is not available.

- Please note that transaction fee will be deducted from refund due to Paypal policy amendment. If you are issued full refund, transaction fee will be retained and won't be refunded. Please check table below.

Currency Retained Transaction Fee
USD (United States Dollar) 0.30 USD
AUD (Australian Dollar) 0.30 AUD
CAD (Canadian Dollar) 0.30 CAD
EUR (Euro) 0.35 EUR
GBP (Pound Sterling) 0.20 GBP
SGD (Singapore Dollar) 0.5 SGD
PHP (Phillipine Peso) 15.0 PHP



- We do not issue the refund if:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)